FAQ

How does Ready maids cleaning work?

Ready Maids Cleaning Services is a professional cleaning company with our own in-house trained Filipino cleaners, not contractors or other service providers. Using our online platform you can make a booking for a one-time cleaning or schedule regular cleanings in three easy steps:
1. Enter your location
2. Make an appointment
3. Pay securely online.
4. Ready maids cleaning

How is Ready maids Cleaning Service different than other cleaning companies?

Our Strategy – to be-spoke home care includes prudence, understanding, competence, and flexibility so our customers get just what they require in a cleaning service.
All Readymaids Maids must first pass our rigorous personal screening and interview process before undergoing our in-house training program to ensure that your home is in safe hands.
Our quality control team will work with you to ensure you receive nothing but the values we promise.
Our hourly rates are transparently presented on our website. No more waiting on quotes. No hidden costs.
Family and integrity are the fundamental principles we follow that make us what we are today.
Our mission goals: To provide a bespoke cleaning service that exceeds the requisites of our clients. To provide a superior professional lifestyle for our maids and staff. We believe that achieving both our goals and staying true to our beliefs will ensure great customer satisfaction and a happy team, leading us to become the premium home care cleaning service within Dubai & the UAE.

How do I register?

You can register at the time of your first booking. After a successful booking you will receive a confirmation email with a link to create a password and login to your Readymaid account.

I have forgotten my username / password

If you have forgotten your password when attempting to log in, simply enter your email address and click “forgot password”. We will send you an email with a link to create a new password.

BOOKING QUESTIONS

What happens after I have made a booking?

We will send you a confirmation email directly after receiving your online booking.

How do I know how much time is needed for my booking?

Our booking system will ask you how many rooms and bathrooms need to be cleaned. It will also ask if you require additional cleaning services (such as ironing or inside oven cleaning) and then provide you with the estimated time necessary for your booking.

What happens if the booked cleaning duration is not enough to complete a particular clean?

If the cleaner informs us that they require more time than booked, we will contact you for approval. The minimum booking duration is 3 hours

Can I change or cancel my booking?

You can cancel or amend your booking up to 24 hours before the cleaning is scheduled free of charge. Any cancellation or amendment made less than 24 hours before the cleaning is scheduled to begin will incur cancellation costs equivalent to 50% of the cleaning fee. A booking cannot be canceled less than 12 hours before the scheduled appointment.

What happens if I am not satisfied with the result?

Customer satisfaction is very important to us. If you are not happy with the cleaning result, our quality control team will investigate the issue and offer you a suitable solution.

Which areas do you serve?

To find out if Readymaids Cleaning is available in your area, simply enter your area on our homepage.

CLEANING QUESTIONS

Question about the reliability of the cleaners?

We ensure that all our maids have had thorough background checks, combined with prior cleaning experience and our in-house training, so you can rest assured that your home will be left spotless.

Should I be home for the cleaning?

This is entirely up to you. We recommend that you are there at least for your first booking. This allows for any questions to be answered and specific requirements communicated directly with your cleaner.

Can I book the same cleaner more than once?

Absolutely. In your account you can see who you have previously booked. Simply select your preference when you book again.

Does the cleaner bring cleaning supplies?

You can add cleaning supplies to your booking for an extra charge of 25 AED/ session.

Are the cleaning materials eco-friendly?

Our international brand of Eco / Bio-Friendly cleaning products is available upon request at a great value to your home, family, and environment. All are non-toxic and 100% organic from natural ingredients. No harmful chemicals are included.

You can add Eco Friendly cleaning supplies to your booking for an extra charge of 45 AED/ session.

What cleaning products and equipment are required?

1. Cleaning products (toilet cleaners, general-purpose cleaners, glass cleaners, detergents, and grease solvents)

2. Cleaning equipment (mop & bucket, broom, dust brush & pan)

3. Vacuum cleaner (including any extra parts required)

4. Cloths (one for each)

– Bathrooms

– Toilet

– Kitchen

– Other surfaces

5. Sponges (or additional cloths if you prefer)

6. Duster (or dusting cloths of your choice)

Can I rate my maid?

Yes! You will receive a feedback email after your cleaning has been completed. Complete the short survey and tell us anything else you would like us to know about your maid and the cleaning service they provided you.

PAYMENT QUESTIONS

Where can I find my invoice?

Please log in to your Readymaids account for an overview of all your invoices.

Do I get an invoice?

Yes. An electronic invoice will be emailed to you.

What is the price?

For General Cleaning the hourly rate starts from 36.75 AED/hr and 52.50 AED /hr (incl. 5% VAT) for Deep Cleaning, with a minimum of 3 hours per booking. This includes all services in our Standard Cleaning Package which you can review at the time of booking. Additional services (such as ironing or inside oven cleaning) add extra time to the booking and will be charged at the same rate. Cleaning materials can be provided for 26.25 AED (incl. 5% VAT) per session.

No hidden costs!

What are my payment options?

Currently we accept secure online payments via credit card (Visa & MasterCard) or pay cash to your ReadyMaid directly.


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